Returns & Exchanges
At Walden Farms, we stand behind the quality of our calorie-free products and want you to be completely satisfied with your purchase. If you receive a damaged item or are unhappy with your order, please contact us within 30 days for a resolution.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue to initiate a return request.
Verification and Approval
Our team will review your request and, if applicable, ask for photos of damaged or incorrect items to expedite the refund process.
Pack Your Items
If a return is required, securely pack the unopened products in their original packaging to ensure they are not damaged during transit.
Receive Refund or Replacement
Once your request is processed, we will issue a full refund to your original payment method or ship out a replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing